Delivering excellence and value for customers
Customer satisfaction is at the heart of every project delivered by Eclipse Digital Solutions Ltd, which is why we invest in achieving accreditations and strive to maintain the very highest standards across all areas of our work.
We are proud to hold the following accreditations and memberships.
Eclipse’s established quality management system (QMS) is routinely and independently audited by a UKAS accredited certification body against ISO 9001:2015.
By adopting ISO 9001 Quality Management System our clients benefit from:
Exceptional service – ISO 9001 outlines the criteria for an organisation’s quality management system, which drives standardisation and results in an exceptional service that meets the customer’s required specifications.
Timescales met – Standardisation and efficiency go hand in hand, resulting in on-time delivery of services. As an ISO certified company with proven processes in place to calculate lead times and coordinate each step in the process, Eclipse can provide consistent timeframes to our clients from initial order to service delivery. Forging strong relationships with trusted supply chain partners also results in fewer unexpected delays.
Cost reduction – Alongside standardisation and our QMS, ISO 9001 focuses on continuous improvement in refining processes. We are constantly seeking ways to eliminate down time and operate more efficiently to deliver greater value for our customers.
Reliability and consistency – Having a QMS in place results in a reliable service with fewer failures. Whether it concerns equipment or customer service, standardisation and quality management ensure that we can achieve our objectives on behalf of our clients. As an ISO 9001 certified company, we can identify and resolve any inconsistences swiftly and improve the process to prevent the problem occurring again.
Improved customer satisfaction – Meeting the areas above ensures we can deliver improved satisfaction for every one of our valued clients. The guiding principle of our ISO 9001 is to ensure Eclipse’s service offering continues to meet the needs of our customers.
Eclipse have achieved ISO 27001:2017 certification, confirming our commitment to keeping customer data safe.
As Eclipse handle customer data and intellectual property daily, it is imperative that clients have confidence in the company’s information processes.
ISO 27001 represents a commitment to adhere to information security standards and helps organisations establish, implement, operate, monitor, maintain, review and continually improve their information security management system.
Eclipse are a member of ADS, the UK’s leading trade body for organisations operating in the aerospace, defence and security sectors. ADS membership ensures that we are:
Dedicated to promoting best practice – Members are at the forefront of standards development in the UK. Our customers can be confident that we deliver best practice in both security products and services.
Represented at the highest level – Developing and maintaining links with Government ministers, police forces and other senior industry stakeholders is vital in terms of shaping the future of the sector for everyone’s benefit. ADS regularly meets with these groups to represent members’ views and concerns on issues affecting our industry.
Always up to date with key legislation – ADS members are informed about relevant legislation and developments affecting both the security industry and the services we deliver to your business or organisation.
Additionally, Eclipse are proud to be accredited to the following:
By protecting our IT systems against cyber attack, we are also protecting our clients. Cyber Essentials is a simple yet effective Government backed scheme that helps protect us against a wide range of the most common online threats.
As a proud supporter of our armed forces, we are a signatory to the Armed Forces Covenant (AFC). This demonstrates that we are committed to, and wish to acknowledge publicly, our support for our armed forces.
Eclipse are members of SMAS Worksafe, a leading SSIP scheme providing health and safety accreditation to UK businesses. Holding a valid SSIP Member Scheme certificate means that we have demonstrated our capability by meeting core criteria, are committed to safety in the workplace and lead the way in workplace safety regulation and compliance. SSIP's objective is to ensure reduction in health and safety assessment costs and bureaucracy in the supply chain by making cross-recognition between member schemes as effective as possible.
Eclipse Digital Solutions Ltd understand that when it comes to security it’s important for customers to have peace of mind and know that they are dealing with a reputable, trustworthy, and reliable company.
As part of our ongoing commitment to customer service, we are proud to announce that we have gained SSAIB certification.
Our certification means that businesses and organisations can be confident in the quality of service provided by Eclipse Digital Solutions Ltd to protect them from the potentially devastating consequences of fire or crime.
What Our Clients Say
"Knowledgeable, experienced and courteous"
"Eclipse Digital Solutions Ltd have always provided an innovative and professional approach when working with Thames Water. Their engineers are knowledgeable, experienced and courteous. During the build up to the London 2012 Olympics, Eclipse went that extra mile to ensure that all of the project equipment was installed, tested and operating perfectly well in advance of the required deadline."
Operational Risk Management Specialist, Thames Water
"Once again Eclipse Digital Solutions proved their worth on site."
Service Delivery Manager, HMP Exeter
"Exceptionally knowledgeable and extremely competent"
"Eclipse Digital Solutions Ltd installed the first ever drone mitigation solution into any prison, globally. Their engineers integrated the system into our own security management services system, they were exceptionally knowledgeable and extremely competent. An easy company to do business with and one that I would not hesitate to engage with again."
Prison Governor, Les Nicolles Prison, Guernsey
"Thank you for always being willing to engage and offer practical advice or solutions on the security systems installed on site."
Cluster Manager, Government Facilities Services Limited